Straight answers. Less guesswork.

Both are included in NeuCalla: 100 call minutes, 100 texts and 100 website chats a month. Extra texts are $0.15 each and extra chats $0.30 each. Add 200 texts for $19 or 100 chats for $19.

Yes. For each number you choose who handles text replies: your AI receptionist answers by text, with the same business info, rules and diary as on the phone — or replies are forwarded to your mobile for you to handle. You can take over a conversation from Conversations and hand it back.

Yes. Hands-on setup is included for every customer: we walk you through call forwarding and make a test call with you.

$99 per month includes 100 call minutes, 100 texts and 100 website chats a month. Prepaid extra minutes cost $0.50 each, extra texts $0.15 and extra chats $0.30. Extra phone numbers $10/month each, sharing the same allowances. At zero balance, NeuCalla takes voicemail messages until you top up. All prices are in AUD, including GST.

Yes. Forward calls from your existing number to NeuCalla, or ask us about moving your number across.

Describe your business in plain English. The AI Designer proposes a call flow that you can review, adjust and test before going live.

Yes. Use the call flow designer to adjust greetings, questions, routing and follow-up steps, and test your changes before you select Make live.

Yes. Use the diaries on your Bookings page, or connect Google Calendar or Microsoft 365, then set your booking rules and appointment length so your receptionist can check availability and arrange appointments.

You choose the handover rules. NeuCalla can transfer a call or collect a message for your team to follow up.

Yes. Use the call flow testing tools in your dashboard to make test calls before you select Make live.

With payments configured, the receptionist sends a secure payment link by text or email. The caller pays on the secure page; connect your payment account during setup.

Extra minutes are prepaid at $0.50 each. You can top up yourself or opt in to automatic top-ups. If your available balance reaches zero, NeuCalla takes voicemail messages instead of answering live until you top up. You can see your usage in your dashboard.

Yes. Choose from English, Spanish, Portuguese, French or Arabic for your receptionist's voice.

Yes. Add more than one number in your dashboard, and set each one to answer calls or answer by text. Extra phone numbers $10/month each, sharing the same allowances.

Your dashboard brings together call records and messages for follow-up. You can download a ZIP file of your customers, conversations, bookings, sales, reminders, staff and business settings from Business info; we email you a private link that works for 24 hours. See our Privacy page for details about data handling and contact us about your business requirements.

Yes. Each customer has a record in Customers. If one person turns up under two numbers, on WhatsApp or through your website chat, you can merge them into one customer and undo it if you need to. You can add notes for your team and export your customers as a CSV file.

Turn on booking reminders and the receptionist texts each customer before their appointment (a day ahead, or the lead time you choose). Turn on review requests and it asks for a review once the job is done. You record each customer's agreement on the Reminders & reviews page, or they give it by text. Nothing goes out until you switch them on and approve the wording. Both go out from your own business number. Review requests go only to customers who have said yes to them, a STOP reply ends further texts, and messages are sent during local daytime hours within a daily limit you set.

Google Calendar, which your receptionist checks for free times, and Microsoft 365. Both connect from Connected apps in your dashboard, and the page shows whether a connection is healthy.