FAQ
Straight answers. Less guesswork.
Everything you need to know before your first call.
Popular questions
10 questions found
What does NeuCalla cost?
$99 per month includes 100 minutes. Additional minutes cost $0.75 each. All prices are in AUD, including GST.
Can I keep my existing number?
Yes. Forward calls from your existing number to NeuCalla. Contact us to discuss number porting and the options available for your number.
How do I set up my receptionist?
Describe your business in plain English. The AI Designer proposes a call flow that you can review, adjust and test before going live.
Can I change my call flow?
Yes. Use the visual builder to adjust greetings, questions, routing and follow-up steps. Review and test your changes before publishing.
Can it book appointments?
Connect your supported calendar and configure your booking rules so your receptionist can check availability and arrange appointments.
What if a caller needs a person?
You choose the handover rules. NeuCalla can transfer a call or collect a message for your team to follow up.
Can I test before going live?
Yes. Try the homepage preview and use the call flow testing tools to check your setup before publishing.
How does taking payment on a call work?
With payments configured, callers enter their card details on the phone keypad rather than speaking them aloud. Connect your payment account during setup.
What happens after 100 minutes?
Additional call minutes cost $0.75 per minute. You can see your usage in your dashboard.
How are calls and messages stored?
Your dashboard brings together call records and messages for follow-up. See our Privacy page for details about data handling and contact us about your business requirements.
$99/month
$0.75 per extra minute · AUD, including GST
Let’s talk about your business.
We’ll help you work out how NeuCalla fits your day.