Answers calls
Your AI receptionist answers, handles the enquiry and books the job. If you switch on deposits, it sends the customer a secure payment link.
See how calls workOne receptionist · Calls · Texts · Website chat
CallsAnswered and booked.TextsMissed calls followed up by SMS or WhatsApp.Website chatVisitors welcomed and booked.
NeuCalla is an Australian AI receptionist made by NeuTora Pty Ltd in Sydney.
Two plans: texts and website chat from $49 a month, or $99 a month with call answering.
- Set up with our help
- Your existing phone number
- Australian support
What it does
One receptionist, across every conversation.
Texts back
When you miss a call, NeuCalla can start the follow-up by text. It keeps the conversation going by SMS or WhatsApp and can book from there.
Explore textingWebsite chat
NeuCalla answers questions in your website chat, captures the enquiry and books while the customer is ready to act.
Explore website chatHow it works
From ringing phone to booked job.
- 1
Forward your number or get a new one
Keep the number your customers know, or set up a number for NeuCalla.
- 2
Your receptionist answers and books
NeuCalla follows the call flow you approve, answers questions and makes the booking.
- 3
See everything in your dashboard
Review calls, conversations, bookings, customers and follow-ups in one place.
What you see
The day’s work, clearly organised.
Select any real product screen to see it full size.
Two plans
Choose the channels you need.
Both plans include texts and website chat. Choose the full plan to add call answering.
Calls, Texts & Chat
$99/month
Call answering, SMS, WhatsApp and website chat
- 100 call minutes a month
- 100 texts a month — by SMS and WhatsApp
- 100 website chats a month
- Books into your diary or Google Calendar
- Payment links by text or email
- Transfers calls, takes messages
Extra minutes $0.50 (prepaid) · extra texts $0.15 · extra chats $0.30
Extra phone numbers $10/month each, sharing the same allowances.
Texts & Chat
$49/month
SMS, WhatsApp and website chat. No call answering.
- 100 texts a month — by SMS and WhatsApp
- 100 website chats a month
- Books into your diary or Google Calendar
- Texts back when you miss a call
Extra texts $0.15 · extra chats $0.30
Extra phone numbers $10/month each, sharing the same allowances.
AUD, including GST. Allowances reset each month.
Clear from the start
Your business stays in control.
- It says it is an AI.
- Says it’s an AI, and tells callers when a call is recorded.
- Nothing is sent until your business switches it on.
FAQ
Questions before you start
- Can I keep my existing number?
- Yes. Forward calls from your existing number to NeuCalla, or ask us about moving your number across.
- What happens when my minutes run out?
- Nothing scary. We warn you at 25% and 10% remaining. Then it’s your choice: automatic top-up from your saved card (with an instant receipt), or your line switches to a polite message-taking mode until you top up. You won’t be billed for anything you didn’t approve first.
- What does it cost, exactly?
- NeuCalla is $99 a month and includes 100 call minutes, 100 texts and 100 website chats. Texts & Chat is $49 a month and includes 100 texts and 100 website chats; missed calls are texted back rather than answered.
- Am I locked into a contract?
- No. Month to month, cancel from your dashboard at any time, and your number leaves with you — just move it out within the 14-day grace period after cancellation, or it's released to a new customer and we can't get it back. We keep customers by answering their phones well, not with exit fees.
- What happens to my number if I cancel or my account is suspended?
- You get a 14-day grace period, counted from the day your account is cancelled or suspended. Resubscribe, or sort out whatever caused the suspension, within that window and your number keeps working — nothing to reconfigure. Let the 14 days run out and the number is released and can be given to a new customer; at that point we can't get that same number back for you, even if you resubscribe afterwards. If keeping this exact number matters to you, act before the deadline.
One place to start
Put NeuCalla to work for your business.
Set up the receptionist that answers, follows up and books.