The service
NeuCalla provides software that answers phone calls, captures leads, and books appointments using AI and telephony partners. Features depend on your plan, configuration, and third-party availability (Twilio, Stripe, AI providers). NeuCalla is a product of NeuTora, ABN 71 139 650 764.
Your responsibilities
- Provide accurate business information and keep credentials secure.
- Comply with call recording, spam, privacy, and consumer laws in your jurisdiction (including Australia).
- Obtain any consents needed before enabling recording or messaging customers.
- Pay fees described at checkout / billing for your subscription and usage.
Call recording and voicemail
Call recording is off unless you switch it on. When it is on, every caller hears a spoken disclosure before recording starts. You can replace the wording with your own in Business settings; whatever you set must remain accurate, and we do not check it against the law in your state. Recorded calls are also transcribed and used to handle and summarise the enquiry.
Separately, if your available balance reaches zero — after included and prepaid top-up minutes, and unless an optional automatic top-up is enabled and succeeds — we take a voicemail instead of answering live. Those messages are recorded whether or not call recording is switched on, and the caller is told so before the beep. Turning call recording off does not turn this off.
Call audio is deleted automatically once it reaches your retention setting. That one setting covers both recorded calls and voicemails. It defaults to 30 days and can be set as high as 90 days, but no higher. Deletion removes the audio from our telephony provider's storage as well as from your dashboard.
Trials and billing
Free trials may limit provisioning of phone numbers. After a trial ends you must subscribe to stay live. Usage-based charges (for example AI call units) may apply in addition to the monthly plan fee.
Disclaimer
AI responses can be imperfect. You remain responsible for how NeuCalla is configured for your business. The service is provided "as is" to the extent permitted by law; Australian consumer guarantees may still apply.
Contact
Questions about these terms: contact us. Also see our Privacy Policy.
Last updated: September 2026.