Terms of Service

The service

NeuCalla provides software that answers phone calls, captures leads, and books appointments using AI and telephony partners. Features depend on your plan, configuration, and third-party service availability. NeuCalla is a product provided by NeuTora Pty Ltd (ACN 703 201 218).

Your responsibilities

• Provide accurate business information and keep credentials secure.
• Comply with call recording, spam, privacy, and consumer laws in your jurisdiction (including Australia).
• Obtain any consents needed before enabling recording or messaging customers.
• Pay fees described at checkout / billing for your subscription and usage.

Call recording and voicemail

Call recording is off unless you switch it on. When it is on, every caller hears a spoken disclosure before recording starts. You can replace the wording with your own in Business settings; whatever you set must remain accurate, and we do not check it against the law in your state. Recorded calls are also transcribed and used to handle and summarise the enquiry.

Separately, if your available balance reaches zero — after included and prepaid top-up minutes, and unless an optional automatic top-up is enabled and succeeds — we take a voicemail instead of answering live. Those messages are recorded whether or not call recording is switched on, and the caller is told so before the beep. Turning call recording off does not turn this off.

Call audio is deleted automatically once it reaches your retention setting. That one setting covers both recorded calls and voicemails. It defaults to 30 days and can be set as high as 90 days, but no higher. Deletion removes the audio from our telephony provider's storage as well as from your dashboard.

Billing

Plans are billed monthly. Extra minutes, texts and website chats, text and chat packs, and extra phone numbers are charged as set out on our Pricing page, in addition to the monthly plan fee.

Text messages

NeuCalla sends and receives text messages with your customers on your behalf. You must have the right to text the numbers you forward to NeuCalla, and must comply with spam and telemarketing laws in your jurisdiction. A customer who replies STOP is opted out of further texts from your number; we handle this automatically and tell them once. Text message content is handled the same way as call transcripts under our Privacy Policy.

Disclaimer

AI responses can be imperfect. You remain responsible for how NeuCalla is configured for your business. The service is provided "as is" to the extent permitted by law; Australian consumer guarantees may still apply.

Governing law

These terms are governed by the laws of [[OWNER_TO_FILL_GOVERNING_LAW]], Australia.

Contact

Questions about these terms: hello@neutora.com. Also see our Privacy Policy.