NeuCalla · AI phone receptionist
Answers your phone. Books the job.
NeuCalla is an AI receptionist for your business number: it answers calls, books jobs into your diary, takes payments by link and texts the caller back — $99 a month with 100 call minutes, 100 texts and 100 website chats included.
Answers calls
Your call flow, drawn out where you can see it.
NeuCalla answers your phone with the greeting and steps you choose. The call flow shows each step as a box: what the receptionist says, what it listens for, and what happens next.
The main step is your receptionist. Switch on what it can do — check availability, book, find or change a booking, check your service area, take the caller’s details, log a lead. Describe a change in plain English and the AI Designer drafts it. Test it, then press Make live.
Every call, written down
See what every caller said.
See each call with its likely reason and outcome, and the caller’s latest message. A short summary at the top says how the day went — calls, bookings, quotes asked for, callbacks needed.
Open a call to read the full conversation turn by turn or play the recording. Calls that need you are marked, so you can call back and mark them handled.
Bookings
Books the job into the right diary.
The receptionist checks your free times and books the caller in, only inside your opening hours and your booking rules. Each person on your team can have their own diary, so two bookings at the same time stay separate.
Bookings shows them on a day, week or month calendar, pending or confirmed. When your number can send texts, the caller gets a confirmation text. Callers can also ring back to find, move or cancel their booking.
Customers
One timeline for each customer.
Calls, texts, chats, bookings and orders all build one customer record. Their page shows their details and a single timeline: calls, texts, photos they sent, bookings and orders, newest first.
Add notes for your team, edit their details, or call them back from the page. Search by name or mobile from anywhere in the dashboard.
Customer memory
Your customers, in one place.
Each customer has one page for their calls and texts. When the same person turns up under another number, on WhatsApp or through your website chat, merge them into one customer, and undo the merge if it was wrong. Their numbers and channels are listed together on their page.
Add notes and tags, and mark the ones your receptionist can use; the rest stays with your team. Export your customers as a CSV file whenever you need them somewhere else.
Follow-ups
The things that need you, in one list.
Enquiries the receptionist takes — by phone, text or website chat — land in Follow-ups with what the caller asked for, their suburb and how long it has been waiting. Move each one from New to Contacted, Qualified, Converted or Lost.
Open a follow-up to see the whole conversation. If a text conversation needs a person, press Take over and reply from the dashboard; hand it back to the receptionist when you are done.
Orders & payments
Call-out fees and deposits, paid by link.
Connect your Stripe account and the receptionist can send a secure payment link during the call, by text, email or both — for a call-out fee, a deposit or an order. Card details are not read out over the phone, and the money goes straight to your Stripe account.
Orders & payments shows every order taken on a call and every link sent: what it was for, where it went, and whether it has been paid.
Business info & rules
It uses the business information and rules you give it.
Business info holds your services, prices, service area and opening hours. Press Fetch details and NeuCalla reads them from your website for you to check before saving. Choose the suburbs you cover, or a radius, and what out-of-area callers hear.
Rules & FAQs adds the rest: a minimum notice period, a late-cancellation warning, days you don’t take bookings, and details like parking or site access. Your rules win if anything disagrees.
Your receptionist
Its name, its voice, its manner.
Pick a voice by language, accent and male or female, and press play to hear it. Give your receptionist a name, set the tone — warm and friendly, professional, or brief — and add behaviour notes in plain words, like who usually calls and what to do with jobs you don’t take.
Turn on extra languages and callers can switch to the one they speak.
Team & availability
A diary for each person.
Add each person who takes bookings, with their own working hours. Callers can ask for someone by name, or be booked with whoever is free. Pause a diary when someone is away.
Connect Google Calendar if your team already lives in it, and each diary can use its own calendar.
Calendars
Connect the calendar you already use.
Google Calendar connects from Integrations → Connections and your receptionist checks it for free times. Microsoft 365 connects from the same page, and you can see whether the connection is healthy.
If the Microsoft 365 connection needs a reconnect, or is waiting on your Microsoft 365 administrator’s approval, the page says so and gives you a link to send them. Disconnect from the same place whenever you like.
Analytics
How the week is going, at a glance.
Analytics totals your calls, outcomes and new leads, how many missed calls were texted and replied to, how quickly people replied, how many bookings came by text, and how many minutes you have left.
Callers can also leave quick feedback after a call, so you can see how the receptionist is landing.
Phone numbers
One number or several, set up with you.
Keep your existing number and forward calls to NeuCalla. Have more than one number — say, one per area or one for a second business line — and choose for each whether it answers calls with the AI receptionist or answers by text. Each number can also answer texts and WhatsApp messages.
Setup is hands-on: we help with the forwarding codes and make a test call with you. Extra phone numbers $10/month each, sharing the same allowances.
Also in your plan
Texts and website chat, answered the same way.
Texting answers SMS and WhatsApp with the same receptionist and texts back calls you miss. Website chat answers enquiries on your website. Both are included in NeuCalla, and each conversation lands in the same Follow-ups and Customers pages.
Hands-on setup included
Getting set up.
Hands-on setup included: we help with forwarding and test your call or text setup with you.
- 1
Tell us about your business
Add your services, hours and service area in Business info — or press Fetch details to read them from your website. Describe how you want calls handled and the AI Designer drafts your call flow.
- 2
Forward your number
Keep your number. Use your carrier’s forwarding codes (Telstra, Optus or Vodafone) to send calls to your NeuCalla number — all of them, or only the ones you miss.
- 3
Make a test call with us
We call your number with you and check the greeting, the booking and the follow-up text, then adjust anything that needs it.
- 4
Go live
Press Make live in the call flow. Every call, text and booking then shows in your dashboard.
Our full plan
NeuCalla. $99 a month.
Calls, texts and website chat are included. See pricing for the Texts & Chat option.
AUD, including GST. Allowances reset each month.
- 100 call minutes a month
- 100 texts a month (SMS and WhatsApp)
- 100 website chats a month
- Books into your diary or Google Calendar
- Payment links by text or email
- Transfers calls, takes messages
Extra minutes $0.50 (prepaid) · extra texts $0.15 · extra chats $0.30
Add 200 texts for $19 or 100 chats for $19. Extra phone numbers $10/month each, sharing the same allowances.
Get started- Hands-on setup included: we help with forwarding and test your call or text setup with you.
- See full pricing →
Ready when the next call comes in.
Set up your AI receptionist with our help and shape the way your business answers.